1. Accept the Terms & Conditions of the VNPT eKYC platform

  • These terms and conditions govern your access to information on the VNPT eKYC website using the VNPT eKYC application program interface (APIs), and related documents provided by us, or web applications, mobile applications owned and controlled by users.

  • You must accept and agree to be bound by these Terms in order to use the Website, Platform and the Services. If you use VNPT eKYC Platforms and Services to integrate into your product for customer deployment, you will agree to incorporate these Terms into that product and ensure that your customer Guests must comply with these Terms.

  • We reserve the right to change, modify, or update the Platform at any time to impose additional restrictions or limitations on the Service, or to change, modify, or update the fees charged for all or part of the Service. VNPT has no responsibility or obligation for the deletion or failure to store any data or other content maintained or transmitted by the Service. VNPT may decide which features to include in the Service and whether to make them optional or required. VNPT reserves the right to change these general practices and restrictions at any time, in its sole discretion, with or without notice.

  • We reserve the right to change, modify or update the Terms at any time and post the newest revised Terms on the Website. VNPT will notify you of any changes required by law. If You do not agree to the modifications, you must stop using the Platform and remove the Service from your product. If you continue to use our Platform or Service, you accept the new Terms that we have updated.


  • On your account information, we will issue you a security key to use the VNPT eKYC platform that you have purchased from us. You should not share this key with anyone. If so, you are responsible for any action that that person takes. If you suspect someone is using your security key without your permission, please contact us at contact_dx@vnpt.vn.

3. Conditions and usage rights

  • If you register to use VNPT eKYC for a company, you need to be legally authorized to represent the company. Your agreement to the Terms means that you on behalf of the company and all employees of the company agree to these Terms. If you register the Platform and the Services for you personally, you are solely bound by our Terms.

4. License

     a) When You agree to comply with these Terms and the payment requirements for the Services, VNPT grants you a limited, non-exclusive, non-sub licensable, revocable, non-sub licensable license. transferable to use the Platform in order to display the interface and implement the Services on Your Product, fully subject to the terms and conditions of these Terms. You may not install or use VNPT eKYC for any other purpose without our prior written consent.

     b) All intellectual property rights (registered or unregistered), information content and all designs, texts, graphics, software, images, videos, sounds, software translation, the source code, the Platforms and the Services are all our property. The entire content of the website is protected by the copyright laws of Vietnam and international conventions. Copyright has been reserved The Terms & Conditions and content of this website are governed by the laws of Vietnam and the Court of jurisdiction in Vietnam will resolve any dispute arising from the unauthorized use of this website.

     c) You will not be entitled to sell, transfer, rent / lease or license to use the Platform, Service of VNPT eKYC without the consent of VNPT.

     d) In the event that features of the Service are jointly provided by another third party, VNPT will use commercially reasonable efforts and notify such third party's policies, requirements or instructions.

5. Integration Terms

     a) Services include trademarks for VNPT eKYC. You agree not to delete, obscure or alter any trademarks contained in the Service. You may not display the VNPT eKYC logo on your Products (or otherwise) other than (i) by displaying the Service in accordance with the VNPT eKYC Platform's Trademark guidelines available at https://ekyc.vnpt.vn/en/shopping_guide and (ii) are for the purpose of disclosing only that Your Product has deployed the Service in a manner that does not suggest any further relationship or endorsement of Your Products. by VNPT.

     b) In addition to the API configuration options provided by VNPT eKYC, you may not or allow any third party to change, change or modify any of the user interfaces, features or functions of Service without the express written consent of VNPT.

     c) You must neither nor allow any third party to copy, reverse engineer, decompile or disassemble the code of VNPT eKYC, the Platform or the Service or develop alternative methods to access Access to the Services differs from what is provided through the Platform (except to certain limitations to the extent that such restrictions are prohibited under applicable law).

     d) VNPT eKYC licenses certain components of the Platform (e.g. VNPT eKYC HTML Embed) under a software license. In these cases, you will agree not to use any VNPT eKYC trademarks, including the original marks incorporated in the code we provide, in any modified version of the code. unless (i) it complies with the trademark principles found at http://ekyc.vnpt.vn or (ii) you have entered into a separate written trademark licensing agreement with VNPT eKYC.

     e) You agree to update the security key provided by VNPT eKYC regarding modifications to the Service or Platform in a reasonable and timely manner after VNPT's provision.

     f) VNPT eKYC may update files on our servers which will automatically change the functionality of the Platform or Service and you agree to such updates.

     g) When users interact with the Service, VNPT eKYC receives and stores a number of general information including: number of interactions, interactions, time, execution status. VNPT eKYC can share with agents and service providers to improve, market and improve the quality of its products and services and for other legitimate business purposes.

     h) VNPT eKYC reserves the right to impose limits on access to our Platform or Service.

     i) These Terms do not allow you to receive any support for the Platform or Service, unless you make a separate agreement with VNPT eKYC and pay all support related fees. there (if any). Any assistance provided by VNPT eKYC will be subject to the Terms as amended by the relevant support agreement.

     j) Here, you can provide VNPT eKYC a limited, non-exclusive, non-transferable, non-sub licensable license to display trade name, trademark, service mark, Your logo, domain name, and the like for the purposes of promoting or promoting our Platform and Services you use.

     k) You may not sell or display any advertisements, promotions or sponsorships in the Service (pre-video, end of video).

6. Trial version

     a) VNPT eKYC reserves the right to determine if you are eligible to register for a free trial of the Service

     b) We reserve the right to limit the number of free trials per account and take actions to prevent abuse.

     c) You must agree to these Terms in order to be eligible for a free trial.

     d) During the free trial, you are only allowed to access and use the Platform and the Services within the scope permitted by VNPT eKYC. VNPT eKYC has no obligation of any kind to provide customer support or technical support to you during your free trial period. VNPT may change the terms of the free trial or discontinue it completely at any time without notice.

     e) During the free trial period, you may only use the Service for an internal purpose. VNPT eKYC prohibits you from deploying the Service on any public or private website or mobile application for any commercial purpose ("Direct deployment") during the free trial period, Including but not limited to (i) for the purpose of generating advertising revenue directly or indirectly from the Services, (ii) as an engine for downloading toolbars, plugins or downloads of any kind , (iii) as part of a paid service of any kind, (iv) to provide any form of paid or unpaid assistance to your customer or user, or ( v) as part of any publicity of any brand, product or service or communication. VNPT eKYC reserves the right at any time to terminate your free trial and suspend your API key if they determine in their sole discretion that your free trial is a Development direct declaration.

     f) VNPT may contact you at any time and you will have the option to unsubscribe from receiving these communications.

7. Service provision process

     Customers create an account on the website https://ekyc.vnpt.vn/en, then Sign in to the account you created. Next, choose "Download SDK" to download and integrate into the system or you can use it right on the web by choosing "Experience web eKYC". From here, customers can try the service of VNPT eKYC or purchase services according to packages

8. Cost & Plans

     Customers can refer to the fee schedule for using VNPT eKYC solution on website https://ekyc.vnpt.vn/en/price or contact us directly for the best price.

9. Terms of use

     (a) You may terminate the Service at any time, for any reason or not, by deleting Your account, unsubscribing to the Service and disabling access to the Platform and using Use of Your Product's Services.

     (b) We reserve the right to suspend or terminate Your right and license to access, use any or all of the Platforms and Services, or to terminate all of these Terms (and accordingly, terminate your right to use the Service) with or without any notification if VNPT determines that providing prior notice will negatively affect VNPT eKYC's ability to provide the Service.

     (c) In addition, we may suspend your right and license to access and use the Platform and the Services or terminate all of these Terms (and accordingly, your right to use the Services) for reasons of validity as outlined below:

     Immediately upon notification if:

     (i) VNPT determines that your Products are harmful or incompatible with the reputation and goodwill of VNPT,

     (ii) If you breach any of the terms or we have reason to believe that you have violated any of our terms,

     (iii) There is an unusual spike in your use of the Service that has reason to believe that such traffic or usage is fraudulent or negatively affects your ability to operate. Service

     (iv) We reserve the right to discontinue any of our services to you if the provision of services to you is prohibited under applicable law, impractical or unfeasible for legal reasons or when you dissolve, discontinue business, transfer to another entity / individual for the benefit of creditors, or if you are the subject of voluntary / involuntary bankruptcy.

     Immediately and without notice if you have no obligation to pay for any Service or if any payment mechanism you have provided to us is invalid or charges are denied. denial for that payment mechanism.

     Five (5) days after we provide notice to you if you breach any other provision of these Terms and at our sole discretion, at our discretion, not for that violation during that 5-day period.

     d) After we suspend your use of any Service, in whole or in part, for any reason: (i) fees will continue to accrue for any Service for which you still in use, regardless of suspension; (ii) You remain legally liable for all fees, charges and any other obligations incurred by you up to the date of suspension of the Service; and (iii) all of Your rights in the Services will be terminated during the suspension period.

     e) Upon termination of these Terms or Your access to the Service, for any reason:

     (i) You are still liable for all fees, charges and any other obligations incurred by you up to the date of termination of the Service;

     (ii) All rights and licenses granted by VNPT eKYC hereby terminate,

     (iii) You will immediately delete the Services from your Product and delete all copies of the Platform from all computers, hard drives, networks, and other storage media,

     (iv) All of your content on the Service (if any) may be permanently deleted by VNPT eKYC.

10. Notification / Contact

     We may send you any notices, including those regarding changes to these Terms, to the email address you provided when requesting your API key or through any other reasonable means. All notices to VNPT eKYC must be sent to VNPT Building, 57 Huynh Thuc Khang, Dong Da, Hanoi via the contact forms provided on the website provided.
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